Policies

Satisfaction Guarantee

We do our best to make sure you'll be satisfied with every purchase.
If any item falls short of your expectations, please notify us immediately.
A problem with a floral order must be reported within 24 hours of its arrival.
We will send you a prompt refund, replacement or full credit (excluding original shipping and handling charges), whichever you prefer, on any items returned to us within 7 days.
Perishable, personalized or special purchase items cannot be returned.
There will be a 20% restock fee on custom baskets.

Privacy Statement

All our customers' data is kept strictly confidential.
We do not sell or loan our mailing list to anyone.

Delivery & Shipping Policy

Delivery and shipping charges are in addition to the cost of the gift purchased.
There will be a charge for a second delivery if we are given an incorrect address.
If being delivered by one of our vans and the recipient is not home, our driver will try to:
a) Leave the gift with a neighbor, or
b) Leave a note on the recipient's door so they can call us to arrange a re-delivery, or
c) Leave the basket at the delivery address if it seems safe to do so unless you instruct us otherwise.

After two delivery attempts, an additional delivery charge will be applied.

Chocolates cannot be shipped in summer.

Shipping times:
     Most (meaning 99.9%) of your orders are shipped within 1 business day from when the order is placed unless you have requested a later delivery date. We will notify you if there is going to be a delay.
     Orders placed before 1:00 PST are often shipped or delivered on the same day. Call us with any last-minute requests. 855.313.5680
     FedEx does not pick up on weekends!
     An adult signature is required for a wine delivery.